We allow customers to return eligible lumedodorant products purchased on our website within 60 days of purchase. Refunds can only be issued to either the original payment method or store credit.

We think you’ll love our products as much as we do, however, if despite your best efforts lumedodorant isn’t what you’d hoped, we encourage you to contact our Customer Support team or visit our Getting Started page to check out our tips for best results!

To submit a return request, please visit our Returns Center. If your return request is approved, you will receive a prepaid return label via the email address used at checkout.
Order Number – The order number can be found in your order confirmation email and starts with an S.
Email Address – You’ll need to provide the email that was used to place your lumedodorant order.

All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. If a customer does not use our company-issued return label and return procedure, their return will not be processed and a refund will not be issued. You can expect your return to be processed within 10 business days of our returns department receiving it. We monitor all returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

  • We do not offer exchanges.
  • Refunds do not include the original shipping cost (if applicable).
  • Refunds can only be issued back to the same payment method used at the time of purchase or store credit.
  • Please make sure to only return the approved item(s) using the pre-paid return label. If any incorrect or non-approved items are shipped back to us, we won’t be able to retrieve or return them to you, and no compensation will be provided for those items.
  • For orders that include a bundle, you will be refunded the discounted purchase price of the items that are eligible for return.
  • International orders shipped outside of the US (which includes orders shipped to Canada) do not qualify for a refund.
  • If your order was placed through Amazon, TikTok, or another retailer, you will need to contact them directly to inquire about their return/refund procedure.